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William Simpson - Jeep Newlands Testimonials

What our customers say

Thank you Keagan for your excellent service, you are an absolute professional! You look after a customer's every need however small or big that is, you make it your priority. You bring your absolute best, honestly that is rare to come by!

You have made this experience a memorable one! Thank you and I wish for you everything of the best.

That dealership better keep you!

Kindest regards

Noluthando


Hi Jacqui.

I just wanted to say thank you for all your help over the last week or so leading up to buying my Fiat.

It is small things like answering late night whatsapp questions and allowing me to take it for a drive on that morning last week that really sealed it for me. I felt totally supported and assisted in every respect. I also particularly enjoyed dealing with a woman instead of a man during this process.

Thank you for taking me through everything on Friday. Although I was so overwhelmed, it made a big difference to my experience.

I took it for a huge drive yesterday around the Durbanville wine area and it was such fun. My bf drove it and he also loves it.

Thank you for going the extra mile and helping me find my dream car. I absolutely flipping love it!

I hope you don't mind but I may refer friends to you who are looking to buy new cars.

Thank you, off to drive my stunning new car now!

Georgia


Dear Jarred

I just wanted to complement your teams exceptional service. Rennie personally picking up my car for a service yesterday, taking my flat tyre to be fixed and apparently someone is coming to drop it off today and put it back on my car.

This is something I have and will continue to tell people about ... and how one becomes a loyal customer.

You should be extremely proud of your team. . They are building are company on excellent service.

Kind regards

Shannon te Roller


Good day.

Exceptional service and results at William Simpson Cars Newlands… all thanks to Renny Bester!

I have been on the lookout for a red Fiat 500S cabriolet for some months, after my wife bought one before Xmas 2016. I simply fell in love with hers.

Finally after various fruitless searches, I settled for a funky Tech Grey one. The past weekend I trawled the internet and saw a red one advertised by WSC. I sent an email and… pronto Monday, I received a call from a super-friendly Renny who listened to my story (‘I really, really wanted a red one!’) and he promised to sort me out.

He invited me to come around for coffee and chat. On arrival, I was greeted and made to feel absolutely at home by Renny who again promised to sort out my ‘problem’. Within minutes a deal was struck, a promise of the new red baby would be ready for pick-up Wednesday. Various phone calls by Renny followed, and sure as his promise, the beautiful red Fiat 500 was ready today (Wednesday) at 14h30… complete with big red bow and… flowers! Awesome, awesome! Nice one William Simpson Cars and Renny!

The above mail will be shared with my friends and colleagues around town.

Regards - Hannes Thiart


Good afternoon Mr Simpson.

Just a short email to express my sincere gratitude to you and the JEEP Newlands team for the professional manner in which this transaction was managed and concluded.

As you might remember, I have concluded a few deals with William Simpson Group and again, like Tokai before, this Newlands transaction was a repeat of earlier professional and kind service and support.

From Mr Vd Heever to Cecil Walker to my friend Damon Daniels it was one pleasant experience.

Your F&I Executive, Mr McCarthy is arguably the most professional in his field that I have dealt with...ever.

Please accept that you have not only sold me a car but a lasting friendship relationship.

You have secured yourself a marketing agent for life and trust me, I will spread your company's good name and image whenever I talk cars..and thats every day!

This email will be followed by a formal Letter of Gratitude.

I sincerely Thank You and your team.

Regards

GERRIE J EVERTS
Coastal Airspace Manager
Silvermine


Good day Mr. McCarthy,

I am writing to let you know how much I appreciate the outstanding customer service that you and your staff provided for me especially Mr. Damons who never gave up on me. 

Your  staff were very attentive and helpful and because of that I am now going to drive my Dodge Journey. I will continue to visit your store in the future and also recommend  it to others .

Michael you have put together a great team that makes customers feel respected and valued . May God continue to bless Newlands Branch.

Regards,

Petronella Ndlovu


This is just a very short, overdue email about some excellent service I received from a member of your team. I have in the past 8 years bought two vehicles from you. One from William Simpson as Nissan and one from Jeep Newlands. Both experiences were flawless examples of customer service. 

 

I recently test drove a 2010 Prado that you had on the floor. I very reluctantly decided not to take it in the end (wife said no) but the service I received from Rennie (I hope I spelt his name correctly) was definitely worth a mention. Helpful, friendly and extremely accommodating. It was such a pleasure to deal with you guys a gain and to see that the level of service is as exemplary as ever.

 

You will certainly hear from me again in the very near future.


“Hi Damon

We want to thank you and your team for doing the deal for us, and especially the way you all went above and beyond to make Joy's birthday such a special one.
From the bow and bouquet of flowers, to the chocolates inside and the staff singing happy birthday, it was an unforgettable experience.

Thank you and please forward my thanks to Michael as well, for doing the financing so smoothly.

We appreciate it and will recommend you and your dealership wherever we go.

From two really happy Jeep owners."

Regards

- Spencer & Joy Witten.

“Thanks to Garth who is always most professional in dealing with clients. Always communicates and keeps me up to date at all times when my vehicle is in for a visit. I have followed him from jeep century city and will remain with him as long as u keep him.

I have had the oportunity to speak with h Kelly at front desk. A very pleasant experience. The lady on the switchboard is also very friendly and has a pleasant voice in the phone. Pauline gave me a ride home and most professional at her driving skills. Loved her company in the car on the long drive to Kommetjie. Thank you for asking,"

Kind Regards

- Mrs B Beesley
Sales Person: Seraaj Amlay

“Hi Mr Simpson

Whenever I think "maybe it's time to buy another brand" (I am on my 3rd Fiat 500 and there were other Fiats before that purchased from you), I come across someone like Seraaj Amlay and I know why I keep buying from you.  He was amazingly helpful and friendly, certainly above the call of duty to the point of giving me his personal cell number just in case I need help after hours. Wow!

I just want you to know that it's guys like him that make your business great!"

Kind Regards

- Gabriela Goldberg
Sales Person: Renny Bester

“I just want to say thank you to Renny for his continues service of excellence from the time I purchased my vehicle. He has gone out of his way many times on the requests and enquiries I have made. No request is too big or small.

Thank you Renny for the peace of mind and assurance of great value for money and going beyond the call of duty to ensure an excellent service delivery from Jeep.

Best Regards

- Darcelle
Sales Person: Kelly Pentolfe

“Great Service

I am writing to inform you of the exceptional service I received from Jeep Newlands Workshop and in particular Kelly Pentolfe who managed to squeeze our urgent repair into the Newland’s workshop’s busy schedule to help get a new windscreen and headlight fitted so that we could leave for our holiday to Namibia on time. Kelly promptly ordered the parts and kept us informed every step of the way.

Congratulations to Kelly and all the staff at Jeep Newlands for such great service and making a customer very happy.

Regards

- Geoffrey and Elizabeth Hacking
Sales Person: Jan Van Tonder

“I’m the proud owner of an Alfa Guilietta QV. Recently my boot would no longer open. While not being a critical component, the hassle was becoming particularly annoying. Especially as the “remote” release for the boot is located within the boot.

I contacted the staff at one of the other Cape Town Alfa dealerships. They suggested it could be one of 2 issues and gave me a date of the 20th May, with a view to assessing the problem, ordering a part from Italy and then calling me back to fit it. This would require a few trips back and forth to the dealership and would only resolve my problem by about mid-June.

Following this I decided to contact the new home of Alfa in the Southern Suburbs and spoke to Jan.
Not only was he very kind and efficient, he suggested I pop around whenever suited me, and he’ll have a look so as to order the appropriate part.

Needless to say, I decided to “pop around” immediately after work and Jan, diagnosed, ordered and amazingly concocted a temporary fix within about 15 minutes.
Absolutely fantastic service and with genuine geniality to boot.

I hope management take cognisance of such dedication and workmanship.”

Kind regards

- Naeem Brey
Sales Person: Matthew Berman

Good afternoon Craig,

I trust you are well and in good health

Before I start and tell you about how amazing Matthew from Jeep Newlands is, I must tell you that I trained and have been a part of client service for more than 10 years now and nobody has impressed me more than Matthew- EVER!

Matthew and I met due to an error on your website. You advertised a vehicle for R26 900 and it was in fact R269 900. After this error was pointed out to me by Matthew, I was not impressed with you lot at all, as he said he was unable to sell the car to me at the price I saw. To date however, I have no idea how Matthew managed to sell me a Jeep- but he did! The selling part he was amazing at, good for you guys right?! But he isn’t only interested in the sale. Matthews after sale service is BETTER than his sales pitch. I bought my Jeep in February this year and Matthew and I are still in contact regularly. He always takes my calls and responds to my emails promptly. I even contact him after hours on his mobile phone and he never misses/rejects my calls. To say he has been helpful would be a gross understatement and would be selling what Matthew does way to short… He has been incredible, a member of staff Jeep cannot afford to lose. This man is really an asset to your company.

I would like to write so much more about this man because very honestly he deserves it along with all the praise I hope he gets after you read this. I have convinced my parents to purchase a Jeep now because of Matthew and they will be doing so soon. I am a “soft-seller” for Jeep now due to the legendary service of Matthew. I am very happy with my purchase, but I am even happier knowing that I have Matthew on my team, always ready to help when I need him.

Matthew- take a bow sir… you deserve it and THANK YOU very much.

Kind regards,

- Robin Barnes
Sales Person: Cecil Walker

“Hi Cecil Thanks very much for the professional way that you and your dealership handled the sale of the Jeep recently. We are very happy and believe we received excellent service and a great price. Thanks ”
- Gary
“Very impressed with your service. I will recommend you'll and will use your service in the future”
- Mr L Pastor

Hi William Simpson

 
Today I found out just how sharp the William Simpson pencil really is.

 
I arrived unannounced to enquire about a spare key for my van, which I bought as a demo model via the Newlands branch.

 
Keanan prepped me for a longish wait in order to get the blank key cut and coded. He offered me a courtesy car to visit the Blue Route Mall and was very apologetic about the anticipated delay to get it all done.

 
Not a problem, I was prepared to wait a while. I crossed the street to a nearby coffee shop, caught up with some emails on my phone. I was totally surprised to receive a call, in what felt like a very short space of time. My spare key was ready! No cost!

 
Keanan even managed to source my car radio's PIN, which was not entered on the owner's manual. Super!

 
Thank you to sales (Damon) and the workshop team for prepping my car for delivery and attending to all my requests, You all go highly recommended in my book.

 
Thank you again, and may my next car also be from William Simpson. (Knowing the longevity of a Nissan, it may be in a little while still).

 

Keep well

D. Venter

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